Returns & Exchanges
Online orders (store pickup included) placed on our website or Facebook can be returned for online store credit ONLY or be exchanged for a different color/size of the same item if, and only if, the item is still available. Please email us at: firstname.lastname@example.org requesting a return. We will follow up within 1-3 days of said email with the next steps. We strictly enforce this and will not make any exceptions. We will not issue any refunds back to the original method of payment. Once an order is placed with us, we are unable to cancel it for any reason. If you need to edit your order in any way please reach out to us via email and we can help you if we are able! Store credit will be issued via a coupon code that is able to be used on our website and expires in 90 days from date of sent coupon. ONLINE CREDIT MAY ONLY BE USED ONLINE. Shipping will not be refunded, you are responsible for shipping the return to us.
FINAL SALE ITEMS
All sale items, daily deals or items purchased with a coupon code of 30% off or more or any type of Buy One Get One sale are all final sale and can not be returned. If any of these items are sent back we will give you the option to pay to have the item shipped back to you or donated to our local pantry. If we do not receive a response within 7 business days the item will be donated to our local pantry. All Jewelry, Home Decor and Accessories (hats, scarves, earrings, tights, leggings, hair accessories, gift cards) can NOT be returned. There will be no exceptions.
All items must be in new condition with no smell of smoke, oils, deodorant, pet hair, or makeup. We cannot return or replace any items once they are worn or washed as we are not liable for damages that happen after items are worn or washed. We reserve the right to reject any return due to the above.
Due to our stock changing daily, we are unable to offer any sort of price adjustment if an item goes on sale after you have purchased it.
What do I do if I received a damaged or incorrect item?
In the case you have received a damaged or incorrect item please email us at: email@example.com to request a return/exchange with an attached photo of the damaged/incorrect item and if approved, we will send a replacement. Please make sure the original tags are still visibly attached to garment(s) in said picture. All damages or incorrect items must be reported within 5 business days from the date of delivery. We will not accept any requests for damaged/incorrect items if that timeframe has passed.
How long do I have to send an item back?
We understand that online shopping can be hard so we will allow you to return an unworn/unwashed item for store credit within 14 days of receiving the item. Items must be received to us within 24 days to be eligible for a store credit.
What is the process for exchanging an item?
Online orders that are eligible for return may also be exchanged for the same item in a different size/color if said item is still available. If the exchange request item is sold out a store credit will be issued to you. There will be a $10.00 shipping fee for all size exchange orders. We will send you an invoice once request has been approved to move forward with the exchange. A mistake on our part regarding your purchased item will result in your replacement item being shipped back to you with shipping refunded. If we have requested that you send the item back, we must receive the item before we ship out your exchange. If exchanging for a different size/color, your replacement will be sent out within 3-5 business days once we have received your returned item, shipping will be on you, the customer.
How long will it take for my return to be processed?
It takes 8-10 days to process returns. You will receive a confirmation email with your store credit coupon code once it has been processed.
Please keep your tracking number as we are not responsible for lost packages.
Where do I send my return to and what information do I need to include?
All online purchases can NOT be returned in any store locations. It will not be accepted.
Please mail returns to:
Boheme Boutique: RETURNS DEPT
6120 SHOGER DRIVE
Edwardsville, IL 62025
MAKE SURE TO ENCLOSE A NOTE OR YOUR PURCHASE ORDER SLIP WITH THE ITEM.
We are not liable for items lost in transit when sent back to us as a return. We have the right to refuse any package that is not eligible for a return.
All shoes must be returned in original packaging. Any tape or labels placed on the shoebox will result in the package being refused and no return will be processed.
Additional Questions? Please email: firstname.lastname@example.org